FAQ
Our unique business model and established relationships have given us access to products all over the world at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer. These countries include the USA, China, India and Europe.
Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee. Customized engraved jewelry can be returned only if the product is damaged upon arrival and photos should be taken and sent to us at support@cybajewels.com with your, name, phone # and order information included.
How much is shipping? Shipping is Free on all orders over 50$
How long does it take for an order to arrive? This depends on the product ordered. When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin. Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.
Jewelry made in the USA 🇺🇸
Shipped to the USA 🇺🇸
Shipping Timeframes
4-7 Business Days
United States
7-15 Business Days
United Kingdom
12-20 Business Days
Australia & New Zealand
12-20 Business Days
Canada
12-20 Business Days
Western Europe
10-30 Business Days
Rest of the World
10-30 Business Days
Can I have a tracking number?
We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
Where are your warehouse located?
We currently have warehouses located in the USA, Australia, China and Singapore.
Can I pay in my local currency?
The currency will be set to USD by default, this is converted to your currency once you reach checkout.
I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.
If you believe you may have entered your email incorrectly, please contact us and we will try to fix it for you.
How can I contact Cybajewels?
You can simply email us at support@cybajewels.com where our customer service team will be happy to help you with whatever you need! You can also contact us Monday through Friday between 9AM and 5PM EST.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
RETURNS
What is your refund policy?
Making YOU happy is our number one priority. If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page please take a photo and email it to us in order to receive a full refund within 7 days of receiving the item. Also, provide order number and reason for return. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.
Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee. Customized engraved jewelry can be returned only if the product is damaged upon arrival and photos should be taken and sent to us at support@cybajewels.com with your, name, phone # and order information included.
How much is shipping? Shipping is Free on all orders over 50$
How long does it take for an order to arrive? This depends on the product ordered. When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin. Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.
Jewelry made in the USA 🇺🇸
Shipped to the USA 🇺🇸
Shipping Timeframes
4-7 Business Days
United States
7-15 Business Days
United Kingdom
12-20 Business Days
Australia & New Zealand
12-20 Business Days
Canada
12-20 Business Days
Western Europe
10-30 Business Days
Rest of the World
10-30 Business Days
Can I have a tracking number?
We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
Where are your warehouse located?
We currently have warehouses located in the USA, Australia, China and Singapore.
Can I pay in my local currency?
The currency will be set to USD by default, this is converted to your currency once you reach checkout.
I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.
If you believe you may have entered your email incorrectly, please contact us and we will try to fix it for you.
How can I contact Cybajewels?
You can simply email us at support@cybajewels.com where our customer service team will be happy to help you with whatever you need! You can also contact us Monday through Friday between 9AM and 5PM EST.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
SHIPPING AND CUSTOMS
Will I be charged with customs and taxes?The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
RETURNS
What is your refund policy?
Making YOU happy is our number one priority. If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page please take a photo and email it to us in order to receive a full refund within 7 days of receiving the item. Also, provide order number and reason for return. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.
Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.